Crediflex
We know where we are going .... do you?


FEEDBACK


CrediFlex is committed to providing a high standard of service and ensuring we source products that satisfy your needs.

We recognise your feedback is a valuable source of information that is essential for continuous improvement in our customer service.

  1. Do you have a suggestion or a recommendation?
  2. Would you like to pass on a compliment?
  3. Do you have a complaint or concern?
Contact Us with your feedback.

DISPUTE RESOLUTION


CrediFlex takes pride in the level of service we offer our clients.

However we realise that despite the best efforts, sometimes things can go wrong. When this happens we want the opportunity to address any shortfalls in our services. If we are at fault, or have made an error, we aim to address the problem immediately. To assist us in helping you resolve any issues you may have we ask you to undertake the following process:
 
  1. Gather all the supporting information you have concerning the matter of complaint; think about the questions you want answered; and finally determine what it is you would like us to do.
  2. If you haven’t already done so, contact the CrediFlex Partner and discuss the complaint with them first. They value your patronage and will do all they can to ensure your complaint is satisfied as quickly as possible.
  3. If at this stage the matter is still not resolved to your satisfaction you can Contact our Management Team who will provide you with the name and contact details of the person who will investigate your complaint.
 
Once your complaint has been received we will:

  1. Gather information to investigate your complaint and identify the cause.
  2. Ensure that, if your complaint cannot be resolved straight away, we keep you informed of what is happening on a regular basis and do all we reasonably can to regain your confidence in us.
  3. Ensure that, in the unlikely event that we cannot resolve the issue, we provide you with contact details to the relevant external dispute resolution body applicable to our industry.
We believe that by following this process we can resolve any issues or misunderstandings that you have encountered with our services.